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Customised telephony services
As a Belfabriek customer, you gain access to a wide range of convenient telephony features. This ensures your phone number can seamlessly grow and adapt with your organization.
While our standard functions are sufficient for most businesses, we know that every organization is unique. Thanks to our powerful IVR system, we can build custom functions tailored to your specific needs.
We also serve as a valuable alternative for businesses who have tried building their own solutions on platforms like Twilio, only to get stuck or find the maintenance too complex.
With us, you get the functionality you need without the steep learning curve or high costs for support.
If you are missing a specific feature, Belfabriek can build a tailor-made solution just for you. Our programming team has already developed several unique functions for clients on our advanced telephony platform.
Our system is much more flexible and extensive than a traditional phone switchboard. There are no limits to what we can do—if you can imagine it, we can program it for you at a competitive rate.
Examples of our custom phone solutions:
Incident reporting
An automated incident line allows callers to get immediate updates on an existing problem. By listening to a pre-recorded message, callers can quickly confirm that you are aware of the issue and are working on a resolution before deciding if they need to speak with a member of staff.
Sending extra information by SMS
If your core business involves providing information over the phone, you can enhance the customer experience by sending an automated SMS after the call. A simple link between your database and our platform allows you to send written confirmations or additional information instantly.
Self-service credit card activation
By combining a telephone number with a database-linked IVR system, your customers can perform self-service tasks day or night. Examples include activating a credit card via a secure system.
Phone orders over the phone
Enable round-the-clock sales by allowing customers to place orders over the phone 24 hours a day, 7 days a week. By using unique customer and article codes, they can conveniently purchase your products and services anytime.
Submit meter readings
Simplify routine data collection. With a link to your company's database, callers can easily submit information like meter readings over the phone, which frees up your staff and automates the process.
Automated call system
Quickly contact multiple people at once for urgent situations. An automated call system ensures the right people are alerted and in the right place at the right time in case of an emergency or important announcement.
Balance inquiries
In addition to online access, you can offer customers a convenient way to check their bank balance. A secure, automated system allows them to simply call a service number to get their information, providing a quick and easy alternative.
Bring your idea to life!
As the examples show, the possibilities are endless. What kind of custom functionality would you like to offer your callers? Present us with your idea, and we will program a tailor-made solution for you!
Some Happy Belfabriek telephony customers:
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