Call recording
"This call may be recorded for quality assurance."
Who calls a number often hears a similar message.
Listen back to telephone conversations
You too can use the call recording function for your business conversations. This automatically makes recordings of every conversation. This way you can easily record a telephone conversation and listen to it again. Belfabriek stores the sound files securely in the cloud. Via your dashboard you have direct access to all recordings in a clear app.
Call recording is versatile functionality
Team leaders of call centers use call recording during progress meetings to suggest specific points for improvement.
After a conversation, employees calmly make the conversation report
and listen back to the recorded conversations where necessary.Telephone recording is also often used as proof of transactions or
to verify compliance with procedures!
Benefits
If you want to record a telephone conversation, this function is ideal.
You have a handy tool for improving your service, for example, by listening
to a recording of all conversations.
Listen to a telephone conversation
Select the desired recording by date or number, and listen to recorded conversations online. You can mark important conversations with a star
or download them to your own computer.
Check the quality
Are your colleagues or your external call center working according
to the latest regulations? You can hear it in the recordings
of the recorded conversation.
Activate your feature today!
For a fixed monthly fee, you have many functions at Belfabriek.
The call recording is just one of them, but it is a very powerful one. Many applications
of recording business phone callsWith a Belfabriek subscription, you can activate the call recording at any time via the dashboard!
Frequently asked questions:
Yes, if the call has been recorded and saved. It is (of course) not possible to record a call afterwards.
This depends on the retention period you have set: 1 day, 1 week or 1 month.
Get a new phone number from Belfabriek or transfer your current number to us and we will activate call recording for you. You can also transfer some of your calls from your current provider to us and we will only record those calls.
According to the Data Protection Act, this is not necessary as long as you are on the call and make a pre-announcement such as "We are recording this call for training purposes".
If this feature is not already enabled, you can enable it yourself in your app, as well as how long you want to keep the calls.
Yes, we record both the caller and the called party and display them in 1 audio file. So you hear both parties.
No, there is enough storage space to record a long conversation or to create a podcast, for example, if you want to record a call to a phone number. Just make sure you get permission in advance so you can share the conversation as a podcast on the web for privacy reasons.
No. You do not need to use any other apps or have a microphone near your phone to record calls.
Creation greeting texts, voicemail and phone menu texts
Enter your text below, press play and listen to the result with our SpeechBot!