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Call recording
"This call may be recorded to ensure the quality of our service." When you hear this familiar message, you're likely speaking with a business that prioritizes professionalism and customer care. Chances are, that number is hosted by Belfabriek.
Our call recording function for your business number automatically creates recordings of all incoming phone calls. We securely store these sound files in the cloud, and you can access them directly through your dashboard with a clear, user-friendly interface!
The advantages of call recording
Recording business telephone conversations provides more than just a secure backup or evidence; it's a valuable tool for improving your service and boosting business performance.
Easy online playback
Our online dashboard gives you easy access to all your call recordings. You can select recordings by date or number and immediately see which conversations you've already listened to. You can also mark important calls with a star or download them directly to your computer.
Quality control
Call recordings are an excellent resource for quality control. You can review conversations to evaluate the performance of your colleagues or external call center and identify opportunities for training and improvement.
Versatile applications for business call recording
The applications for business call recording are so versatile that nearly every organization can find a use for them. Team leaders of call centers, for example, can use audio recordings during progress meetings to review performance, while employees can listen back to conversations to accurately log tickets. Call recording is also a valuable tool for providing evidence of transactions and for checking compliance with company procedures!
Frequently asked questions:
You can retrieve any call that has been recorded and saved. It is not possible to record a call after the conversation has ended.
The length of time calls are stored depends on the retention period you have set. You can choose to store recordings for 1 day, 1 week, or 1 month.
Simply get a new phone number from us or transfer your current one, and we will activate call recording for you. You can also port a portion of your calls to us, and we will only record those.
According to data protection regulations, you do not need the caller’s explicit consent as long as you are part of the call and provide a pre-announcement, such as "This call is being recorded for training purposes."
If this feature is not already enabled on your number, you can easily activate it yourself within your online portal or app. This is also where you set your desired call retention period.
Yes, we record both the caller and the called party. The conversation is stored as a single audio file, so you can hear both parties clearly.
No, there is no maximum length. There is ample storage space to record even the longest conversations.
No. You do not need to use any other apps or have a microphone near your phone to record calls.
Some Happy Belfabriek telephony customers:
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