Webhook

How our webhook works

A webhook gives you complete control over your phone number's routing from your own website. This powerful feature allows your company's web services to communicate with our phone system in real time, enabling dynamic call forwarding.

The process

When a call comes in to your number, our system immediately sends a request to a specific URL on your server—this is the webhook. 

For example: yourcompany.co.uk/webhook/end-address

In response, your server sends us the final destination for the call. Our system then receives this information and instantly forwards the caller to the correct number.

It's a simple, real-time process. When a call arrives, we check with your website to get the most current routing instructions, and the call is routed accordingly.

You can also use webhooks to power your phone menus. We can simply create a separate webhook for each menu option, allowing your server to determine the correct destination based on the caller's choice.

For example:

Choice 1: yourcompany.com/webhook/1/end-destination

Choice 2: yourcompany.com/webhook/2/end-destination

Choice 3: yourcompany.com/webhook/3/end-destination

Beyond just routing, your webhook can also be used to pass back other information, such as notification texts.

Your web developer can use a script with your webhook to automate even more complex routing. For instance, the script could check your Google Calendar to see if you are in a meeting. Based on this real-time data, it could decide whether to route the call to your landline, mobile, or a voicemail.