Call statistics
How do you know if you are reaching your goals using business number?
Indeed: measuring is knowing.
Analyze call trends
One of the most used Belfabriek functions is the call statistics dashboard.
This shows you exactly who called, when and for how long.
For your convenience, we place the 'top scorers' in rankings so that you can see at a glance how well your telephone support department is doing or who the callers are. You can also see directly what the busiest days of the week are and the busiest times of the day. Useful for fine-tuning staffing. What is the best time to take a break?
Powerful combinations with other functions
The extensive statistics are worth their weight in gold in themselves; they form the basis for important decisions that allow you to continuously improve your telephone service. In combination with the other functions that you receive with your business telephone number, you can build a great business telephone system.
For example, it is not necessary to log in every time for an overview of the statistics. One of the many options that you have as an entrepreneur is to receive periodic e-mail reports: daily, weekly or monthly you receive the most important statistics.
With the recording telephone conversations function enabled, the Belfabriek saves audio recordings of the conversations held. Link the statistics to this and you know exactly why that one conversation took so long or why that specific customer called so often.
Unlock endless possibilities
Real-time integration into your software environment: Do you want to use our extensive statistics within your own software environment? That is also no problem. Our statistics API enables you to integrate this data into your own software or applications. This makes endless extensions and combinations of the statistics possible.
View your call statistics now: Customers of the Belfabriek can log in at any time and see how their number is doing. Do you not have a business phone number with the Belfabriek yet? Then take a look at the great phone numbers that are currently available!
Benefits
We have listed the main advantages of the Belfabriek call statistics for you.
Streamline your service
See which devices and branches get
the most callers. With this information you can then streamline the selection menu.
Find out who calls you often
Measure the effectiveness of marketing campaigns and see which ads attract
the most call traffic.
Offline accessible
With the push of a button you can download the statistics in Excel or XML format. You can then apply your own calculations and filters.
Activate your feature today!
For a fixed monthly fee, you have many functions at Belfabriek.
The statistics is just one of them, but it is a very powerful one. If it happens that all your employees are busy, you really cannot do without this functionality. With a Belfabriek subscription, you can activate the statistics at any time via the dashboard!
Frequently asked questions:
Full call statistics are included in your subscription. We want everyone to be able to see good data on the number of calls, call duration and which employees are receiving which calls.
All branches are connected to the comprehensive call statistics system. You can see exactly which branch is receiving how many calls. Marketers find this information very valuable and can put it to good use.
If you use a separate phone number for each media channel, our call statistics will tell you which channel is bringing in the most customers. You can also see whether someone is calling from a mobile or a landline, which can be useful for media selection.
Creation greeting texts, voicemail and phone menu texts
Enter your text below, press play and listen to the result with our SpeechBot!