Central Branch Phone Number
Our IVR platform can distribute hundreds
of simultaneous calls across all branches in the country.
Set up your central telephone number
Whether you have multiple physical branches, run a successful franchise that more and more entrepreneurs are joining or keep 32 web shops in the air:
with a telephone number from Belfabriek you have one national number, while the traffic is neatly distributed over all locations. Exactly the way you want it.
Automatically forwarding your central number to a specific branch is now child's play for us. We are happy to build such a solution for you!
Benefits
Our Interactive Voice Response (IVR) Platform
offers three options for this.
Area code-based distribution
This divides the call traffic based on the prefix of the caller's number. In other words: 010 to Rotterdam, 020 to Amsterdam, and so on. This is a low-threshold option, especially for callers, because the IVR does all the work.
Distribution based on postal code
Callers are prompted to enter their four-digit postcode, after which they are transferred
to the assigned establishment. This method
is detailed and ideal for areas with multiple establishments.
Area code & Postal code
Use the area code for single-branch locations and ask for the postcode in areas with multiple branches. If a caller has a mobile
or blocked number, the system will still request the postcode
Activate your feature today!
For a fixed monthly fee, you have many functions at Belfabriek.
The central telephone number for branches is just one of them, but it is a very powerful one.
If it happens that all your employees are busy, you really cannot do without this functionality. With a Belfabriek subscription, you can activate the central telephone number for branches
at any time via the dashboard!
Frequently asked questions:
You can redirect calls to another branch, for example, during busy times or when a different work area is assigned. If you tell us about the changes, we will implement them.
We can programme and play a phone menu that allows the caller to make their own choice. We can also use Google DialogFlow to have an advanced speech recognition bot listen to what the caller wants and transfer the call.
The advantage of having 1 central virtual phone number for all branches is that incoming calls are distributed across the branches. It does not matter which provider the branch is connected to. So each branch remains flexible and you can configure and manage a central number.
Creation greeting texts, voicemail and phone menu texts
Enter your text below, press play and listen to the result with our SpeechBot!