Solutions for International Businesses
We offer 24/7 support with real-time changes, a multilingual support center, and the ability to deliver phone calls worldwide.
Ideal solutions for International companies
Despite globalisation and the shift to online, customers still attach great importance to the local context. And companies that are 'close' (nice word: hyperlocal) therefore have a considerable edge over 'anonymous' organisations in faraway, foreign countries. But how do you ensure that customers feel that you know the local community and are part of it?
Part of the solution lies in local telephone numbers.
But there are snags and catches.
Belfabriek solves all those technical and contractual issues. It starts with central management of all incoming phone numbers for all countries where your organisation works. A handy solution, because often there are several numbers that run with several local providers. And just try to find out which party is responsible for which part of the incoming call traffic!
Do you want to equip local branches or teams with VoIP phones? No problem! We arrange logins for everyone within 24 hours. Dial-out can also be realised through us. Also 'done' with a large number of contracts, non-transparent SLAs and vague cost constructions? Go for our national, European, intercontinental or global telephony solutions!
Follow the sun
At Belfabriek, you benefit from follow-the-sun routing, ensuring customer service around the clock. Depending on the time of day, callers are redirected to a local branch or a location in another time zone, so customers always reach someone. Our smart IVR platform can also distribute calls based on language or expertise.
One global contract
Thanks to our global coverage, we can offer you one contract for the SIP trunks of local exchanges. So no jumble of invoices in a jumble of languages, but one invoice showing the call traffic for all countries and all branches. Moreover, our SIP trunks are elastic. In other words, you do not have to pay per channel and there is always sufficient capacity.
Who, what, where, and why?
How can you use the Belfabriek Phone System?
The Belfabriek Phone System facilitates all organizations. From ambitious attic room startups to mature players with hundreds of employees.
