Direct forward
Every incoming call is connected to a device.
This can be a landline or a mobile phone.
Forwarding incoming calls the way you want
Everyone has forwarded their own phone when you were unable to answer
a call at that moment. Did you know that our Interactive Voice Response platform (IVR) forwards hundreds of thousands of calls per month to the right destination based on the same principle?
Your phone number with us is a virtual phone number. It is no longer fixed
in a fixed location such as an office building but comes in on our IVR platform. And with every call, the IVR asks itself: what should I do with the call at this moment, what is the function I should use for this call, who is available
to answer this call?
Dynamic call forwarding
This means that every incoming call is forwarded to the right device at that moment or the right message is played. As for forwarding calls to phones: these can be landlines at different locations and networks such as KPN and Ziggo, mobile phones registered on different mobile networks such as Vodafone or T-Mobile or another device of someone to whom you want to temporarily forward. So you decide for each call what to do with it. Flexible phone forwarding for optimal accessibility! This makes a solution based on IVR technology many times more flexible than a telephone exchange.
Call forwarding is the basic function of our IVR platform, which is used smartly by freelancers, startups and large organizations.
For example, self-employed persons can have their phone forwarded
to a different telephone number at different times of the day with different final destinations. Large companies to distribute call traffic across multiple locations, multiple call centers to monitor quality or to easily reroute calls during peak traffic or emergency situations.
Seamless call forwarding
The simplicity and ease means that especially start-ups can get started right away with the possibility to add extra options later. In the start-up phase, we first forward to your mobile phone. If you also want landlines at a later time, we include these in your telephone team dashboard. This way we can program the most advanced telephone switches based on different devices. This way you are always flexible in forwarding calls.
We forward central numbers to the landline of employees at home, or to different call centers. This way organizations can use 1 central emergency or help number and forward to everyone who has telephone service at any given time. You could actually say that telephone forwarding is the basic function
of our telephony platform.
With every incoming call, our IVR platform asks itself:
To whom should I forward?
On what basis should I forward?
Am I allowed to forward?
Should I forward?
If you can answer these questions for your own organization and have clarity about them, we can program the perfect solution for you.
Benefits
With the call forwarding function you ensure that callers
are always transferred directly to the correct device.
Accessible everywhere
Wherever you are, with our dashboard you can easily and directly change the forwarding of your telephone number. This way, callers are always forwarded correctly immediately.
Moves with you
Because your business number is no longer a physical line and you can decide where you can be reached with direct call forwarding, you can keep your current telephone number even if you move.
Grows with you
Your business can grow with peace of mind. You can easily and quickly expand your phone number at any time and create new forwardings
to be able to serve even more callers.
Optimal customer contact
Better service leads to more sales.
By connecting callers quickly and efficiently, you offer
the greatest customer friendliness.
Activate your feature today!
For a fixed monthly fee, you have many functions at Belfabriek.
The phone forwarding is just one of them, but it is a very powerful one. If it happens that all your employees are busy, you really cannot do without this functionality. With a Belfabriek subscription, you can activate the phone forwarding at any time via the dashboard!
Frequently asked questions:
Yes, you can always forward calls to a different phone number. This way you can be sure that a call always reaches the right person and create your own virtual call centre.
Yes, you can. We can reprogram your landline in the call plan and forward it to another landline. The possibilities are endless.
No, everything happens automatically. However, if you know that you will not be available to transfer a call, it is useful to mark yourself as unavailable on your team page. You can also set the number of rings before the call is transferred to someone else.
Yes, you can take a second number and use it for Google ads only. This way you know exactly how many calls come in through ads and other channels!
If by landline you mean your office location, yes! We can forward calls anywhere, including your landline or regular phone.
Yes, this is often done. This way you can keep your mobile private and have another phone number for business.
Yes you can, but of course you cannot forward to anyone who has not given you permission to do so.
Creation greeting texts, voicemail and phone menu texts
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