Phone menu
With a menu, you can connect callers to the right person or department
as quickly as possible.
We build it for you
A menu essentially consists of two parts: a spoken text that tells callers what the options are and a computer that processes the choices.
For example: "Do you have any questions about the invoice? Press 3."
This way, callers are quickly connected.
A menu can consist of a maximum of 10 choices, then all the keys of the device are used. We can also place a menu in a menu. The first menu then asks for example the language of the caller, to ask in the second menu which department one wants.
We activate a menu for you on a phone number the same day. You speak
the text for the menu yourself or it is spoken by our text-to-speech speech bot.
Benefits
It is in the interest of callers to be helped quickly. When you give
callers a menu of choices with good options, they experience this as positive.
Got good help in one go
There is nothing more annoying for callers than having to say the same thing twice. With a menu, callers are immediately directed to the right colleague who can help them well. These colleagues can be anywhere:
in the office, at home or on the road.
Seamless combination with other functions
A selection menu can be easily combined with one of the other functions in your package: a queue, a closed message, the digital answering machine and recording telephone calls that ensures effective management of all incoming interactions.
Peace in the department
A good menu creates peace in the department; your colleagues only conduct conversations that are relevant to them and have to transfer callers as little as possible by reducing distractions and encouraging relevant dialogue.
Picking up call peaks
A number key does not always have to lead to an employee. In busy times, you can also record messages for certain matters or play a pre-recorded message. In this way, callers are also helped quickly and efficiently in another way.
Activate your feature today!
For a fixed monthly fee, you have many functions at Belfabriek.
The selection menu is just one of them, but it is a very powerful one. If it happens that all your employees are busy, you really cannot do without this functionality. With a Belfabriek subscription, you can activate the selection menu at any time via the dashboard!
Frequently asked questions:
Send us the different options and the corresponding people or departments and phone numbers and we will programme it for you within 1 working day.
There are several options: we can have the text spoken by our computer (which sounds perfect), we can have it spoken by a professional voice actor or you can speak it on your own mobile phone and send us the sound recording.
After you have used your first phone menu for a while, you will want to change or adjust the options that callers can choose from. Of course you can. We can do this for you within 1 working day or you can easily do it yourself.
The number of options available to callers can also be adjusted at any time. You can easily make a virtual department more or less.
Telephone numbers that are answered in several languages often have several phone menus active. The first phone menu is often used to select the language (dial 1 for Dutch, dial 2 for English).
Creation greeting texts, voicemail and phone menu texts
Enter your text below, press play and listen to the result with our SpeechBot!