Making a call with a softphone

1. Softphone on a computer or laptop

Installing a softphone on your computer gives you a clean and organized desk, as your computer becomes your primary phone. The application is installed on your computer and connects to our online phone system. When a call comes in, the softphone application will activate, displaying a screen with the caller's information and an option to answer.

To use the softphone, you will need a headset connected to your computer for clear communication. Outgoing calls are also simple; you can either manually enter a number or click on a phone number directly from a website to dial out. This is a highly convenient feature for remote employees and anyone who works from a computer.

Softphones are widely used by large companies and call centers because they offer significant cost savings—you only need to purchase headsets instead of expensive new phones. For professionals who handle a high volume of calls, a quality headset allows you to keep your hands free to work and type while you speak.

2. Installing softphone on mobile phone

When a softphone is installed on your mobile device, it essentially gives you a second phone that can be reached via your fixed business number. The softphone logs into your online VoIP PBX, and when an incoming call arrives, the PBX directs the call to the softphone app on your mobile.

However, a major drawback is that mobile apps often go into sleep mode or shut down automatically to save battery power. When this happens, the app will not become active for an incoming call, causing you to miss it without a notification. This is a common issue and makes softphones an unreliable solution for consistently receiving calls on a mobile device.

For business owners, a new customer could be worth thousands of dollars. It is critical that every call connects. While we are not against softphones for certain use cases, we do not recommend using them on a mobile phone for receiving business calls.

Instead, it is better to opt for a fixed-mobile integration. In this model, calls to your fixed business number are delivered through the mobile network, ensuring that calls are always successfully transferred to your mobile number. We can even play a tone or provide a notification so you know a call is coming through your business number.

For a softphone to work optimally, you need to install it on a computer or laptop with a strong internet connection. In this setup, it's a perfect replacement for a traditional landline phone.

Many VoIP providers prefer to route all calls through a softphone app to avoid paying interconnection charges to mobile carriers. This means they send your calls over the open internet instead of the mobile network, which saves them a lot of money. The downside is you can't be sure you'll receive every call, especially when you're on the go.

Even if a softphone provider has positive reviews, many customers don't realize they're missing calls until much later. The app on a mobile device can go into sleep mode or shut down to save power, causing you to miss incoming calls without any notification. The reality is there's no 100% reliable way to deliver a call to a mobile app. The only guaranteed method is to pay the fees to a mobile network operator, which ensures calls are routed correctly over the mobile network itself.

Regular updates

Softphone apps are consistently updated with new features and improvements, ensuring you always have access to the latest technology.

Convenient address book

Unlike traditional desk phones with limited storage, a softphone makes it easy to manage contacts. You can quickly add, edit, or delete contacts and even share them with colleagues in the cloud, so important data is never lost.

Price advantage

Softphones are a much more affordable alternative to traditional desk phones. The lower initial cost, combined with no need for costly hardware replacements, provides significant savings.

Easy to deploy

Rolling out a phone system across an organization is much simpler with softphones. Employees can easily install the software themselves, enter their credentials, and begin making calls—no complex network building or maintenance required.

No additional hardware needed

A softphone uses your existing computer or mobile device. This means there's no need to add new hardware to your network, simplifying your infrastructure.