Caller queue
You can easily handle peaks with the queue, a great feature
that every customer at Belfabriek has.
Enhancing caller experience
As the holder of a business telephone number, you determine what callers hear when it is busier than usual.
Play a pre-recorded message promoting your organization's services or products, for example, or opt for a musical interlude that makes the wait a lot more pleasant. Callers are then connected to available employees in the order in which they arrive.
Benefits
What would you rather hear when you call a number: a friendly message that puts you
as the caller in a queue or a busy signal?
Increase your accessibility
A queue gives the caller the idea that it
will be his turn soon. You do not lose callers,
but warm them up for the conversation in this way. This is how you improve the accessibility of your organization!
Never miss a call again
A missed call is a missed opportunity
for appointments, quotes, contracts, or sales. Capture callers for a later service
or allow them to leave a message
for a convenient callback.
Customer friendly and professional
Taking the trouble to call and then hearing
a busy signal is a turn-off. A well-managed queue makes your organization appear professional and customer-friendly
by having a structured system in place!
Activate your feature today!
For a fixed monthly fee, you have many functions at Belfabriek.
The queue is just one of them, but it is a very powerful one. If it happens that all your employees are busy, you really cannot do without this functionality. With a Belfabriek subscription, you can activate the queue at any time via the dashboard!
Frequently asked questions:
If you have a sound file with music or a message, we can play it while callers are on hold. This is a great way to calm the caller down or promote your business in a fun way.
You can specify how long callers can be in the queue before they are notified.
Creation greeting texts, voicemail and phone menu texts
Enter your text below, press play and listen to the result with our SpeechBot!